Refund policy

90-day returns

You can request a return within 90 days of receiving your item.

How to start a return

Contact SkySleep through our Contact page with your order number and the item you want to return. Please contact us before sending anything back so we can provide the correct return address and instructions. Use only the return address we confirm for your return; the address on your original package may be different.

Return shipping

Customers are responsible for arranging and paying for return shipping for change-of-mind returns. We do not charge a restocking fee.

Damaged, defective or incorrect items

Please contact us if your item arrives damaged, defective or incorrect so we can arrange an appropriate remedy. This policy does not limit any rights or remedies available under applicable consumer law.

Refunds

We will let you know when your return has been received and reviewed. Approved refunds are sent to the original payment method. Your bank or payment provider may need additional time to post the refund.